# Troubleshooting: Technical Help

## Ada™ Your AI Aide Troubleshooting

### Browser Requirements

### Chrome

### Edge

### Safari

### Microphone Setup

## 1:1 Troubleshooting

### …the teacher can't see or hear you?
- Make sure you are using Google Chrome.
- Try using a headset. Leave and rejoin the room after connecting a new device.
- Make sure you have clicked the microphone and camera icons at the bottom of the screen.
- Try a different browser. NEI Video supports Google Chrome, Firefox, and Safari.

### …you can't hear the teacher?
- Make sure your speakers are on and your volume is up.
- Try a different browser. NEI Video supports Google Chrome, Firefox, and Safari.

### …there is an echo?
- Try a different browser. NEI Video supports Google Chrome, Firefox, and Safari.
- Try using a headset.
- Try exiting the room and re-entering.

### …the video keeps dropping?
- Try closing all other applications that are running in the background, such as any streaming videos, downloads, etc.
- Check your internet speed at speedtest.net. Tell your teacher what your speed is. If the speed is too low, it may cause connection problems.

### …there is video delay or poor sound quality?

## Still Need Help?
[Email Support](mailto:hello@ne.institute)